The price of each style is listed on the individual product page. You can view the full details by searching the shoe name on our website.

Sadly, we hardly restock colourways of styles. If we do, it is usually in very limited quantities.

We do have a “Notify me when available” option on each product page. Simply select your size and click Notify me to be alerted if the style is restocked.

If a size is marked as sold out, it is unfortunately no longer available. We recommend using the Notify me option on the product page in case limited stock becomes available.

Our most popular styles change regularly and often depend on our newest releases.

We do not offer custom designed shoes. You can view all styles currently available under Shop All on our website.

Yes, we deliver nationwide across South Africa.

Delivery usually takes 3 to 5 working days, depending on your location and delivery method selected.

Yes, overnight delivery is available at an additional cost. Please contact us if you would like this arranged.

Delivery fees are calculated at checkout. We offer free shipping on orders over a qualifying amount, which is displayed at checkout.

Yes, provided the order has not yet been collected by the courier. Please contact us as soon as possible with the updated address.

We do not offer collection from a physical location. You may select PostNet to PostNet delivery at checkout if you prefer to collect from your nearest PostNet branch.

Once your order has been dispatched, you will receive a tracking link via email.

Yes, we offer international shipping. Please visit our International Shipping page for more information.

Yes, we have stockists across South Africa. You can view the full list under Stockists on our website.

We do not have visibility on individual stockist inventory. We recommend contacting the stockist directly before visiting.

We do not have branded Julz Shoes stores. Our products are available through various stockists nationwide.

We sell online and through selected stockists across South Africa.

You can shop directly on our website or through one of our authorised stockists.

You can apply to become a stockist by completing the form under Become a Stockist on our website.

We accept returns if you notify us within 14 days of delivery and the item is returned within 30 days. Shoes must be unworn and in their original condition.

You can log a return directly on our website by clicking Log a Return.

Exchanges can be requested by logging a return via Log a Return on our website.

Shoes purchased from a stockist must be returned to the original place of purchase.

Returns must be made to the original place of purchase. Customers based in Gqeberha may return stockist purchases to Pixel Shoes.

Yes, a proof of purchase or order number is required to process a return or exchange.

We are happy to assist with an exchange, voucher or refund for unworn shoes. Manufacturing faults can be assessed within six months of purchase.

You can log a return and we will assist with an exchange, voucher, or refund in line with our return policy.

All shoes are available in sizes 4-8, with selected styles available in sizes 3 and 9. Please view the product page to see available sizes.

Sizing conversions are available here

Each product page will advise if a style runs larger or smaller. We recommend checking the sizing notes on the product page.

Leather will soften and mould to the shape of your foot with regular wear.

Yes, our shoes are designed with comfort in mind and are made from soft genuine leather.

All of our sneakers feature removable inner soles.

Fit guidance is provided on each product page where relevant.

Some styles are suitable, particularly sandals with adjustable straps and sneakers with removable insoles. Please get in touch if you have a specific foot concern and we can help suggest suitable styles.

Heel height measurements are listed in the product description on each product page.

All Julz Shoes are made from genuine leather unless stated otherwise.

Our shoes are designed locally and manufactured abroad.

With proper care, our genuine leather shoes are designed to be long lasting. You can view recommended Shoe Care Products on our website.

Please contact us and include photos of the issue so we can assess and advise on next steps.

For leather shoes, we recommend a multi cleaner. For suede styles, we suggest a suede and nubuck cleaner, both available to purchase on our website.

Yes, our recommended shoe care products are available on our website.

Yes, replacement laces are available on our website.

Yes, we stock replacement inner soles.

First time customers receive a discount when subscribing to our newsletter. We also offer a rewards programme where Julz Stars can be redeemed.

You earn Julz Stars when subscribed to our newsletter and for every rand spent on qualifying purchases.

You can view and redeem your Julz Stars by clicking Earn Julz Stars on our website.

Yes, gift cards can be purchased on our website and are delivered via email.

We are based in Gqeberha. Pixel Shoes is our local retail partner, and we also have stockists nationwide.

Julie’s outfits can be shopped via the Pixel Shoes website.

You can contact us via email or WhatsApp: +27 72 884 2188.

Yes. You can reach us on +27 72 884 2188.