Follow the simple steps below to return or exchange your order.

Fill out the form below with:

• Full name
• Email address
• Order number
• Phone number
• Reason for return/exchange

Before submitting, please read our Returns & Exchanges Policy to make sure your request qualifies.

Please note: Items purchased during a sale are eligible for exchange only (no returns or refunds), within 14 days of delivery. Select accessories, shoelaces and cleaning products are excluded from sale and follow our standard policy.

Repack the product securely in its original packaging, and place it into a shippable outer box or courier bag to protect it in transit.

Shipping Costs:

• First order only: we'll collect your item and send your exchange at no cost
• Future orders: you cover the shipping to us, we cover shipping the exchange back to you
• If the return/exchange is because of our error: we cover postage both ways

We'll review your request and email you the next steps once approved.

• First order: once approved, we'll arrange a collection for you and send the waybill via email or WhatsApp.
• Later orders: you'll need to arrange the return with your preferred courier. We recommend using a tracked service.

Once your item reaches our warehouse, our team will inspect it.

• Inspection timeline: reviewed within 2–3 business days (may be longer during busy periods).
• Exchanges: once your item is received and approved, we'll dispatch your new size or style if it's in stock.
• Refunds(non-sale items only): processed to your original payment method within 1–2 business days after inspection. It may take longer to reflect, depending on your payment method.
• Sale items: as these are exchange-only, we'll get your replacement sent out as soon as your returned item is approved — no refund is issued.
• If your request isn't accepted: we'll be in touch to explain why and arrange for the item to be sent back to you.

Once your exchange is confirmed, you'll receive an email confirming the new order and that we're preparing your delivery. Once a refund has been initiated (where applicable), timing from that point is determined by your payment provider and bank.

(Applies to eligible non-sale returns only — sale items are exchanged, not refunded.)

Once we've processed a refund on our side, timing to reflect in your account depends on your payment provider and bank, which is outside of our control.

• Pay with Apple | Google | Capitec | Card: 3–12 business days
• PayFast: up to ~10 business days
• PayJustNow: 3–5 business days
• PayFlex: up to 7 business days after approval
• Zapper: up to 10 business days